• BENEFITS CONTACTS

    If you have general benefits questions or need help enrolling, please call the HISD Benefits Service Center at 1-877-780-HISD (4473) or visit our website www.hisdbenefits.org. They are open 7 a.m. - 7 p.m., M-F and Sat 7-4 p.m., except holidays.

    For UHC and Optum claims beginning in 2025. If you have any questions regarding UHC medical claims, procedures, network providers or to request medical ID cards, please call UHC at one of the customer service phone numbers below or go online at www.myUHC.com.

    Charter - 877-805-1970

    Nexus - 888-331-3408

    Choice - 844-551-8002

    Joselyn Hernandez is your day-to-day UHC Onsite Service Consultant. She will be able to answer questions about how your medical plan works. She can also help you find a provider or determine if your current provider is in your network and provide other valuable resources through UHC. You may reach your UHC Onsite Service Consultant, Joselyn Hernandez at 832-977-8601 or by email Joselyn.Hernandez@uhc.com. 


    Edward Garza is your day-to-day Cigna Dental onsite representative. He will be able to answer questions about how your dental plan works. He can also help you find a provider or determine if your current provider is in your network and provide other valuable resources through Cigna. You may reach your Cigna Dental onsite representative, Edward Garza at 713-556-8207 or by email edward.garza@cigna.com. For your convenience, you could schedule a virtual appointment with him. 


    If you have any questions regarding 2024 medical claims, please call Aetna at 1-877-224-6857 or go online at www.Aetna.com.

    If you have any questions regarding 2024 pharmacy claims, please call Express Scripts at 1-855-712-0331 or visit www.express-scripts.com.

    If you have questions regarding your dental plan, please call CIGNA at 1-800-244-6224 (PPO or DHMO members) or visit www.mycigna.com

    If you need assistance with your vision benefits, please call EyeMed at 1-844-409-3402 or visit www.eyemed.com.

    If you need to reach the HISD Employee Assistance Program, please contact ComPsych at 833-812-5181, 24/7 or go to www.guidanceresources.com and type in HISD when you are asked to register.

    If you need to make an appointment at one of the HISD Employee Health and Wellness Centers please call 281-869-3630.