Facilities, Maintenance & Operations
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Facilities, Maintenance & Operations (FMO) is committed to a deliberate emphasis on service in order to guarantee quality support is delivered to the students, staff, and employees of Houston Independent School District (HISD), as well as ensuring our facilities are safe, comfortable, and operable. We are successful only when our customers are satisfied by our exceptional quality of service.
FMO continues to redefine how we provide the highest possible level of service to the district. In doing so, we have restructured our business units in a way that:
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- Provides a facilities-to-standard commitment within HISD,
- Increase management efficiency, and
- Staff each maintenance location with trained, experienced, and skilled employees who efficiently and effectively supervise and monitor maintenance services.
FMO has been strategically reorganized to include three service-specific departments: Maintenance & Repairs, FMO Administrative Services, and Construction Services.
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Maintenance & Repairs
INFORMATION NOW!
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HISD Police
HISD Police:
- Contact: 713-892-7777 (24-hour)
- Email: HISDPD@houstonisd.org
Guard Shack – McCarty:
- Contact: 713-671-1305
Guard Shack – Wallisville:
- Contact: 713-671-1378
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Customer Support
About this Department:
The Customer Support department is responsible for supporting FMO with maintenance service requests, payroll, and purchase requisitions. The department also provides a range of specialized support services district wide.
Hours of Operation: 5:30 am - 6:00 pm
Contact Office: (713) 556-9400
Email: CustomerCare@houstonisd.org
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Information Services
About this Department:
Acting as a liaison between FMO and Information Technology (IT), this service group provides organizational support for technical-related issues, streamlines business processes to improve productivity, partners to collaborate with business strategists, process owners, and other subject-matter experts. Services include iPad support.
- Located in Hattie Mae White, (As of July 8, 2024)
- HMW, 4400 West 18th St., Houston, TX 77092
- iPad support services: 7:00am to 4:30pm
For any questions and assistance today, please email the team at businessopsinfoservices@houstonisd.org.
- Located in Hattie Mae White, (As of July 8, 2024)
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Inclement Weather Contacts
Inclement Weather Hotline:
Call 713-556-9595 for any scheduled changes that may occur because of the weather.
HISD Procedures for Emergency Closing of Schools and Offices:
The superintendent of schools may close schools and offices due to inclement weather or emergencies (e.g. flooding, icy roads, power failures, etc.) HISD announces such closings through its telephone and e-mail notification system, School Messenger. This information is also announced on radio and television stations and posted on the district's website. HISD's superintendent of schools will decide whether to close the school district, then make an official announcement.
Emergencies:
- In an emergency, always dial 911.
- For school-related emergencies or situations that require police assistance, call HISD Police Department at 713-892-7777.
- For non-Emergency police services for HISD schools and facilities, call 713-842-3715.
- For more information, visit the Police Department website.
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Custodial Operations
Helpful Files
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Grounds Services & Support
Contact Us
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FMO Administrative Services
228 McCarty St., Bldg.17, Ste. 201
Houston, TX 77029Office: 713.220.5018
Fax: 713.678.6635
Email: FacilityServices@HoustonISD.org